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Unless you are given other House Rules, at the property, which contradict any of the points below the following will apply to all booking made at any property managed by Full House Bookings. If you wish to discuss any of these House rules please contact us more than 7 days prior to your arrival so you have time to cancel your booking without penalty if an agreement cannot be reached. In the event of a dispute of a charge applied due to you for any reason, Full House Bookings will act as an intermediary between the property and guest. Alternatively if you would prefer to do so you may contact the travel agent you placed the booking with. We operate under a "You break it, you pay for it" policy; effectively any damaged caused will be charged to you including reasonable costs for labour. This includes stains to carpets, curtains, sofas etc. and also applies to public areas as well as your room / apartment. If a room requires a deep clean for any reason a £50 charge can be applied. This would be required if the mess caused during you stay is well in excess of what is normally expected. Smoking in Hotel / B&B rooms in the UK is illegal, this also applies to e-cigarettes and similar electronic devices. A charge of £50 may be applied to clean the room and remove the smell. Vehicles must not be left at a property at any point other than during your stay without direct permission from management. If this does occur the parking charges are £20 per day. Throughout the duration of your stay the properties standard parking charges apply. Any drug use or other illegal activity will be reported to the police and the management reserve the right to ask you to leave the hotel without any refund of any fees paid. Early check in or late check out will be charged at £5 per hour, unless otherwise agreed. Lost sets of keys will be charged at £10 per set. If you arrive after or before the check in times the owner / manager has the right to refuse access until the specified time. If you plan on arriving early or late, please contact the property in advance. Pets are only allowed by prior arrangement and charges may apply. Pets are not allowed on beds or other furniture. Pets must not be left unattended in the accommodation and must be kept on a lead throughout the public areas of the property. As per the terms and conditions of all websites we sell rooms on, if you have not paid a deposit your card will be verified upon booking. Then 7 days prior to arrival a pre-authorisation will be carried out on you card to the full amount of the booking cost. The property and Full House Bookings retain the right to cancel a booking if a verification or pre-authorisation fails. The pre-authorisation will be released again shortly after it has been carried out, different banks take differing lengths of time to release the funds for your use, we have no control over how long this takes and recommend you contact your bank for further information. Full House Bookings Ltd - Company Number : 09372623, Registered in England and Wales |